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PBY Store Policies

Returns & Exchanges

I gladly accept returns and exchanges

  • Contact me within: 7 days of delivery

  • Ship returns back to me within: 30 days of delivery


The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

  • Returns and exchange details


If one of my pieces arrives in damaged condition, I will gladly replace it with a similar item or provide a refund. Please email me a photo of the damaged item. I try to take accurate photos and describe each piece, but buyers should keep in mind that each piece is hand made and may have imperfections. If you are unhappy with an item you receive, please contact me and we will work it out. I want you to be happy with your purchase! If you wish to return your purchase, you must make the request within seven days of receiving the item. The return cost of shipping the item is the responsibility of the buyer. I will refund the buyer’s account within seven days of receiving the item. I cannot refund a gift to anyone but the buyer. If you are returning an item, please repack it carefully to avoid breakage. Please consider purchasing insurance and tracking. If the item is returned damaged or is lost, a refund cannot be given.

Shop policies

Thank you for visiting Yvonne Tornatta Pottery. Each of the pieces I make are hand crafted to be a one of a kind addition to your home. Most of the pottery is inspired from the colors that I am surrounded by on a daily basis. I look forward to working with you to add unique touches to your home.

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Payment

Payment is required at time of purchase. I accept Square Payments and Pay Pal.
 

Shipping

All orders are shipped within five business days after payment has been received. United States Postal Service Priority Mail is used for all shipments. Every item is shipped in a new box and packing material to insure that your pottery arrives whole. I can handle expedited shipping, just contact me and I will calculated the additional cost. If the item(s) shipping cost is less than what etsy calculates, I will refund the difference.
 

Additional policies and FAQs

If you would like to purchase a wholesale order, please message me for an agreement, pricing, and quantities.

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